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With both the Skype for Business and Teams clients running simultaneously – Skype for Business takes priority and directs all headset call control to the Skype for Business client. What is the expected behaviour if I am simultaneously running both Skype for Business and Teams? This issue has been resolved in Plantronics Hub release 3.14.1. The reason this issue has come up now, as opposed to previous versions of Plantronics Hub, is because Poly added Microsoft Teams as a separate softphone in the Hub Settings.

Upon release of Plantronics Hub 3.14, Poly discovered that phone calls are randomly put on hold when Skype for Business and Teams are running at the same time on Windows PCs.

Some things that can be ruled out are local problems with the installation, the user is having this issue on all 25 servers and 250+ other users do not have any issue, to make it even more challenging we had her try to use Skype on a laptop, same issue! We compared the AD account+attributes with some of her colleagues and we do not see any difference (exept she has a SIDhistory object), also we cleared the appsense profile and all redirected + cached folder making this a fresh logged on user.Why are my Microsoft Skype for Business and Teams softphone calls being randomly placed on hold now that I’ve upgraded to Plantronics Hub 3.14? 24308, time stamp: 0x5be85cc7įaulting application start time: 0x01d4cf4f310f4f80įaulting application path: C:,Program Files (x86),Microsoft Office,root,Office16,lync.exeįaulting module path: C:,windows,SysWOW64,ntdll.dll

2193, time stamp: 0x59b28539įaulting module name: ntdll.dll, version. and that is it, in the event log the following is seen.įaulting application name: lync.exe, version. The problem is when the client is launched, the splash screen appears. The user can use Outlook locally and connect to OWA + use the Skype online, Office2016 is connected to the account. The environment is Server2008R2,Citrix Xenapp 6.5,appsense based using thin clients, Office365 uses OKTA as authenticator, the user profile is mandatory (spoofed + folder redirection) and is removed after logoff (so a clean user profile at each logon) After a migration from Lync,Exchange to Office365 we have 1 user that is unable to connect not even launch Skype for Business.